Frequently Asked Questions
How do I buy tickets?
Open a raffle, choose your quantity, enter your name and email, and complete checkout via Stripe. If you buy as a guest, your ticket codes and live draw link are sent by email. If you are signed in, your tickets also appear in My Tickets.
What payment methods are supported?
Stripe securely processes payments and may offer cards and digital wallets like Apple Pay or Google Pay depending on your device and region.
Where can I find my tickets and receipt?
Every buyer receives ticket codes and a receipt by email. Signed-in buyers can also view tickets in My Tickets and use the Resend Receipt option there if needed.
I didn’t receive an email—what should I do?
Check your spam folder and confirm you entered the right email address at checkout. If you bought while signed in, you can also use Resend Receipt from My Tickets. Otherwise, contact support via the Contact Us page.
What’s the refund policy?
Refunds are handled according to our Terms and Refunds policy. Use the Refund Request option and we’ll review it promptly.
How are winners selected and notified?
Hosts run draws and winners are notified by email. Signed-in buyers can also check My Tickets, and all buyers can follow the raffle page for live draw updates.
How do I become a host?
Apply in the Account section and connect a Stripe account. Once approved, you can create and manage raffles in the Host a Raffle tab.
Is my payment information secure?
Yes. Payments are processed by Stripe; SnapDraw never stores full card details. We use secure hosting and industry-standard protections.
Can I delete my account or data?
Contact us to request account or data deletion. Some records (e.g., receipts) may be retained as required by law.
How do I contact support?
Use the Contact Us page or email admin@snapdraw.com.au.