Frequently Asked Questions
How do I buy tickets?
Log in or sign up, go to Join a Raffle, pick a raffle, choose your quantity, and complete checkout via Stripe. Your tickets appear in My Tickets right after payment is confirmed.
What payment methods are supported?
Stripe securely processes payments and may offer cards and digital wallets like Apple Pay or Google Pay depending on your device and region.
Where can I find my tickets and receipt?
Your tickets are in My Tickets. A receipt is emailed to you; you can also use the Resend Receipt option from My Tickets if needed.
I didn’t receive an email—what should I do?
Check your spam folder and verify your email address is correct in Account. If needed, use Resend Receipt or contact support via the Contact Us page.
What’s the refund policy?
Refunds are handled according to our Terms and Refunds policy. Use the Refund Request option and we’ll review it promptly.
How are winners selected and notified?
Hosts run draws and winners are notified by email. You’ll also see winner details within the raffle if you’re the winner.
How do I become a host?
Apply in the Account section and connect a Stripe account. Once approved, you can create and manage raffles in the Host a Raffle tab.
Is my payment information secure?
Yes. Payments are processed by Stripe; SnapDraw never stores full card details. We use secure hosting and industry-standard protections.
Can I delete my account or data?
Contact us to request account or data deletion. Some records (e.g., receipts) may be retained as required by law.
How do I contact support?
Use the Contact Us page or email admin@snapdraw.com.au.